🔒 Privacy Policy
Elimuhub Education Consultants - Protecting Your Personal Information
📑 Table of Contents
1. Introduction
Elimuhub Education Consultants ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our educational consulting services.
By accessing our website at https://elimuhubconsultants.blogspot.com and using our services, you consent to the practices described in this Privacy Policy. We comply with the Data Protection Act, 2019 of Kenya and other applicable data protection laws.
Scope: This policy applies to all personal information collected through our website, mobile applications, email communications, in-person consultations, and any other interactions with Elimuhub Education Consultants.
2. Information We Collect
Personal Information
We collect information that identifies you as an individual, including but not limited to:
- Contact Information: Name, email address, phone number, physical address
- Academic Information: Educational background, transcripts, certificates, test scores
- Demographic Information: Date of birth, nationality, gender
- Financial Information: Payment details, scholarship requirements, financial aid information
- Career Information: Work experience, career goals, professional qualifications
- Identification Documents: Passport copies, national ID, birth certificates
Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and device information
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Operating system and platform
Information from Third Parties
We may receive information about you from:
- Educational institutions you apply to through our services
- Testing organizations (e.g., KCSE, IELTS, SAT)
- Scholarship providers and funding organizations
- Referral partners and educational agencies
3. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide educational consulting services, including university applications, visa assistance, and career guidance
- Communication: To respond to your inquiries, provide updates on your applications, and send important service notifications
- Academic Matching: To match you with suitable educational institutions and programs based on your profile
- Scholarship Assistance: To identify and apply for relevant scholarship opportunities
- Document Preparation: To prepare and submit applications, essays, and supporting documents
- Quality Improvement: To enhance our services, develop new features, and improve user experience
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Marketing: To send you information about our services, educational opportunities, and events (with your consent)
Legal Basis for Processing: We process your personal information based on your consent, contractual necessity, legal obligations, and legitimate interests in providing educational consulting services.
4. Information Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
With Educational Institutions
We share your academic and personal information with universities, colleges, and educational institutions as part of the application process, only with your explicit consent.
With Service Providers
We may share information with trusted third-party service providers who assist us in:
- Document translation and verification services
- Payment processing and financial transactions
- Email communication and customer support
- Website analytics and performance monitoring
Legal Requirements
We may disclose your information when required by law, such as:
- To comply with legal processes or governmental requests
- To protect our rights, privacy, safety, or property
- To enforce our terms of service and other agreements
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new entity.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures Include:
- Encryption of sensitive data during transmission and storage
- Secure access controls and authentication procedures
- Regular security assessments and vulnerability testing
- Employee training on data protection and privacy
- Secure document storage and disposal procedures
- Regular backups and disaster recovery plans
Important: While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but we continuously work to maintain the highest standards of data protection.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Retention Periods:
- Active Client Data: Retained for the duration of our service relationship and for 7 years after service completion for legal and administrative purposes
- Application Materials: Retained for 3 years after the application cycle for reference and reapplication purposes
- Financial Records: Retained for 7 years as required by Kenyan tax laws
- Website Analytics: Retained for 26 months in accordance with standard analytics practices
- Marketing Communications: Retained until you unsubscribe or request deletion
When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.
7. Your Rights
Under the Data Protection Act, 2019 and other applicable laws, you have the following rights regarding your personal information:
You can request copies of your personal information that we hold.
You can request correction of inaccurate or incomplete personal information.
You can request deletion of your personal information under certain circumstances.
You can request limitation of how we use your personal information.
You can request transfer of your data to another organization.
You can object to certain types of processing, including direct marketing.
You can withdraw your consent for data processing at any time.
To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within 30 days.
8. Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website.
Types of Cookies We Use:
- Essential Cookies: Required for basic website functionality and cannot be disabled
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements and track campaign performance
Managing Cookies:
You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our website.
We also use Google Analytics to analyze website traffic. You can opt-out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
9. Children's Privacy
Our services are directed to students of all ages, including minors. We take special care to protect the privacy of children under 18 years of age.
Parental Consent:
- For children under 18, we require verifiable parental consent before collecting personal information
- Parents or guardians can review their child's personal information, request deletion, or refuse further collection
- We only collect information from children that is reasonably necessary for providing our educational services
If you believe we have collected information from a child without appropriate consent, please contact us immediately so we can take appropriate action.
10. Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.
Notification of Changes:
- We will post the updated Privacy Policy on our website with a new "Last Updated" date
- For significant changes, we may notify you by email or through prominent notices on our website
- We encourage you to review this Privacy Policy periodically to stay informed about our information practices
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.
11. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
📞 Data Protection Officer
We are committed to working with you to resolve any complaints or concerns about privacy and data protection. If you are not satisfied with our response, you have the right to contact the Office of the Data Protection Commissioner in Kenya.
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